Logistics Open Letter

We believe high standards are the logistics industry’s next innovation.

What’s interesting is that high standards aren’t exactly new.

Almost every other industry has mastered the concept of high standards. The travel industry understands the value of catering to its guests from the moment they begin their vacation. Retail is known for spending time and energy to ensure the buyer experience is individualized and impressive. Businesses worldwide have invested in their people, making sure employees practice high standards in every client interaction.

Communication and Customer Service

Yet, the logistics industry has been vastly different. Manufacturers who rely on shippers for their global supply chains constantly encounter lackluster standards. Shippers consistently provide poor communication, minimal visibility, delays, and lack of accountability, posing significant challenges. The bar has been set so low that companies that perform with mediocrity, merely getting the job done, are seen as heroes.

Collectively, everyone has settled. In fact, shippers widely accept low standards in freight, to the point where 3PL companies aren’t bothering to fix these fundamental problem areas. Instead, they’re attempting to innovate by investing in technology, adding service offerings, and expanding fleets. While these initiatives are fine, they add limited value without first implementing high standards: engaging in high-touch communication, cultivating solution-oriented individuals and companies that deeply care about serving their clients, staff, and supply chains.

3PL Standards

Collectively, everyone has settled. In fact, low standards in freight are so widely accepted by shippers that 3PL companies aren’t bothering to fix these fundamental problem areas. Instead, they’re trying to innovate by investing in technology, adding service offerings, and expanding fleets. These initiatives are fine, but they add limited value without first instituting high standards: high-touch communication, solution-oriented people and companies that fiercely care about serving their clients, staff, and supply chains.

3PL Excellence

This is why we believe the next innovation in freight and logistics will be bidding farewell to the low standards that have been accepted for too long. As the world’s first concierge logistics company, Stream Logistics provides a home for excellence. It begins with our people (we take pride in our “give a sh*t” culture) and extends to everything we engage with – from our initial interaction with you to the ongoing service you receive.

We wholeheartedly dedicate ourselves to perpetually transforming logistics through genuine care. It’s about time. We’re on a global mission to make high standards not only a perk but a vehement demand.

Are you ready to participate in a new era of excellence in this industry?

We’re looking for like-minded individuals and companies who believe it’s finally time for a shift.

It’s time for you to experience the high standards you deserve.